CSL Services Summit - Services in a Changing World
CSL Services Summit - Services in a Changing World Fall 2022 Dates Coming Soon! Arizona State University Tempe Campus - Memorial Union
Sponsored By:
The CSL Services Summit is a by-invitation-only event that brings the business and academic community together to envision what services can become in the midst of the major changes the world is experiencing.
Held on the ASU Tempe campus, the day will consist of conversations with faculty, business leaders and our top students. We will encompass a wide variety of fields and roles that focus on providing exceptional service experiences and developing breakthrough service solutions that will carry us into the future.
This is an exclusive, by invitation only event for our CSL board members, liaisons, CSL faculty network, ASU affiliates, and special guests.
Current Speakers and Topics Include:
- A panel of our top students on how they view the future of work
- A panel of top services executives on their organizations approach to change management
- The changing nature of technology and services
- Cutting edge research on customer experience and service branding
REGISTRATION - CLICK HERE TO REGISTER
AGENDA - THURSDAY APRIL 7 (Agenda Subject to Change)
Optional Campus Tour - 9:30 to 10:30 (Sign up when registering)
Morning Session 10:30 to 12:00
The Changing World of Services Amish Patel, Vice President, Revenue Management and Operations, Passport Health
Joint Research Sessions CCMC & Zion and Zion
Lunch - 12:00 to 1:15
Afternoon Sessions - 1:15 to 4:30
ASU Student Panel - The New World of Work and Careers
Change Management Panel - Excelling at the Change Management Process in Services
Moderator: Dr. Douglas Olsen, Marketing Department Chair and Associate Professor, Author of The 5 Laws of Innovation Success: Generating Critical Momentum for Products, Services and Ideas, W. P. Carey School of Business, Arizona State University
Panelists: Rick Dircks, Executive Vice President, Dircks Moving; Quintinus Henry, Director of Quality and Service, Graybar; Francesca Peri, Vice President of Operations Services, Starbucks Corporation
Break - 2:45 to 3:00
Mainstage Presentation
Technology and the Future of Services Gary Bridge, Ph.D., Managing Director, Snow Creek Advisors LLC
Happy Hour - 4:30 to 5:30
For questions, please contact Alicia Holder, Director of Business Partnerships at [email protected]. Thank you!