Service and Technology

• A Reference Model For Sustainable E-Learning Service Systems: Experiences With The Joint University/Teradata Consortium (Haluk Demirkan, Michael Goul, Mary E. Gros)

• A Service-Oriented Web Application Framework (Haluk Demirkan, Robert R. Harmon, Michael Goul)

• Associating Consumer Perceived Value With Business Models For Digital Services (Aaron Baird, Raghu Santanam)

• Challenges And Solutions For Marketing In A Digital Era (Peter S.H. Leeflang, Peter C. Verhoef, Peter Dahlström, Tjark Freundt)

• Consumer Information Systems As Services: Case Study Of Iptv Services (Tuure Tuunanen, Lesley Gardner, Martin Bastek)

• Determinants Of Mobile Apps Success: Evidence From App Store Market (Gun-Woong Lee, Raghu Santanam)

• Developing A Framework To Improve Virtual Shopping In Digital Malls With Intelligent Self-Service Systems (Haluk Demirkan, James C. Spohrer)

• Do App Descriptions Matter? Evidence From A Mobile Apps Market (Gun-Woong Lee, Raghu Santanam, Sungho Park)

• Dynamic Effects Of Social Influence And Direct Marketing On The Adoption Of High-Technology Products (Hans Risselada, Peter C. Verhoef, Tammo H.A. Bijmolt)

• Electronic Word-Of-Mouth Versus Interpersonal Word-Of-Mouth:  Are All Forms Of Word-Of-Mouth Equally Influential? (Matthew L. Meuter, Deborah Brown McCabe, James M. Curran)

• Encouraging Existing Customers To Switch To Self-Service Technologies: Put A Little Fun In Their Lives (James M. Curran, Matthew L. Meuter)

• Evaluating Information Diffusion Speed And Its Determinants In Social Media Networks During Humanitarian Crises (Eunae Yoo, William Rand, Mahyar Eftekhar, Elliot Rabinovich)

• Frontline Employee Motivation To Participate In Service Innovation Implementation (Susan Cadwallader, Cheryl Burke Jarvis, Mary Jo Bitner, Amy Ostrom)

• High Tech And High Touch: A Framework For Understanding User Attitudes And Behaviors Related To Smart Interactive Services (Nancy Wünderlich, Florian von Wangenheim, Mary Jo Bitner)

• Human Vs. Machine: Exploring The Breadth And Implications Of Crm Strategies (Charles H. Noble, W. Adam Powell, Sumin Han, Stephanie Noble)

• Interactive Services: A Framework, Synthesis And Research Directions (Ruth N. Bolton, Shruti Saxena-Iyer)

• Internet Retail Operations: Integrating Theory And Practice For Managers (Elliot Rabinovich, Timothy Laseter)

• Leveraging The Capabilities Of Service-Oriented Decision Support Systems In The Cloud (Haluk Demirkan, Dursun Delen)

• Leveraging The Capabilities Of Service-Oriented Decision Support Systems: Putting Analytics And Big Data In Cloud (Haluk Demirkan, Dursun Delen)

• Process Completeness: Strategies For Aligning Service Systems With Customers’ Service Needs (Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman)

• Roadmapping The Next Wave Of Sustainable It (Robert Harmon, Haluk Demirkan)

• Seeding The Cloud By Re-Aligning People, Process And Technology (Haluk Demirkan, Michael Goul, George W. Brown)

• Self Service And Inter-Customer Interactions: Blame Attribution, Responsibility Assignment, Perceived Service Quality And Repeat Purchasing Intentions (Mei Li, Thomas Choi, Elliot Rabinovich, Aaron Crawford)

• Service-Oriented Methodology For Systems Development (Mark Keith, Haluk Demirkan, Michael Goul)

• Servitized Enterprises For Distributed Collaborative Commerce (Haluk Demirkan, James C. Spohrer)

• Signs And Practices As Resources In It-Related Service Innovation (Helge Löbler, Robert F. Lusch)

• Smart Healthcare Systems Framework: More Service Oriented, Instrumented, Interconnected And Intelligent (Haluk Demirkan)

• Sustainable “Digital Universe”: How Should Firms Organize Business And It Strategy For A Better World? (Haluk Demirkan, Robert R. Harmon)

• Testing The Recruitment Of Lead Users From Virtual Communities To Co-Create Innovative It Enabled Services For Consumers (Tuure Tuunanen, Johanna Bragge, Wendy Hui, Ville Virtanen)

• The Influence Of C2C Communications In Online Brand Communities On Customer Purchase Behavior (Charles H. Noble, Mavis Adjei, Stephanie M. Noble)

• The Trick Of The Tail: Superstars, Niches And Product Returns In Internet Retailing (Rajiv Sinha, Elliot Rabinovich, Charles Noble, Timothy Laseter)

• Understanding Generation Y And Their Use Of Social Media: A Review And Research Agenda (Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, Nanne Migchels, David Solnet)

• When Traditionally Inseparable Services Are Separated By Technology: The Case Of
Patient Portal Features Offered By Primary Care Providers (Aaron Baird, Raghu Santanam, Frederick North, Frederick Edwards)