Service Innovation

A New Conceptualization of Service Innovation Grounded In S-D Logic and Service Systems (Bo Edvardsson, Bård Tronvoll)
A Practical Guide to Combining Products and Services (Venkatesh Shankar, Leonard L. Berry, Thomas Dotzel)
An Agenda For Service Research At the Base of the Pyramid (Heiko Gebauer, Javier Reynoso)
An Expanded and Strategic View of Discontinuous Innovations: Deploying a Service -Dominant Logic (Stefan Michel, Stephen W. Brown, Andrew S. Gallan)
Customer-To-Customer Interactions: Broadening the Scope of Word of Mouth Research (Ruth Bolton, Marnix S. Bugel, Oliver Gotz, Barak Libai, Hans Riselada, Ko de Ruyter, Andrew T. Stephen)
Defining Service Innovation: a Review and Synthesis (Lars Witell, Hannah Snyder, Anders Gustafsson, Paul Fombelle, Per Kristensson)
Identifying Categories of Service Innovation: a Review and Synthesis of the Literature (Lars Witell, Hannah Snyder, Anders Gustafsson, Paul Fombelle, Per Kristensson)
Inclusive Service Innovation Through Solution-Based Business Models At the Base of the Pyramid (Javier Reynoso, Jay Kandampully, Xiucheng Fan, Hanna Paulose)
Opportunities For Innovation In the Delivery of Retail Interactive Services (Leonard L. Berry, Ruth N. Bolton, Cheryl H. Bridges, Jeffrey Meyer, A. Parasuraman, Kathleen Seiders)
Privacy and Value Co-Creation For It-Enabled Service Systems: Cui Bono? (Ellen Chan, Robert R. Harmon, Haluk Demirkan)
Service Innovation and Customer Co-Creation Process (Laurel Anderson, Andrea Ordanini, Mary Jo Bitner, Antonella Caru, Andrew S. Gallan)
Service Innovation Is Different (Steve Markham, Thomas Hollmann)
Service Innovation: a Service-Dominant (S-D) Logic Perspective (Robert F. Lusch, Satish Nambisan)
Shaping, Organizing, and Rethinking Service Innovation: a Multidimensional Framework (Luis Rubalcaba, Stefan Michel, Jon Sundbo, Stephen W. Brown, Javier Reynoso)
Signs and Practices As Resources In It-Related Service Innovation (Helge Lobler, Robert Lusch (Tuure Tuunanen, Ken Peffers, Charles Gengler)