ServiceFriday: Interesting Reads for Service and Beyond

Center for Services Leadership

March 22, 2019

The CSL has launched a weekly feature on our blog called “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond.

This Week’s ServiceFriday Posts: March 22, 2019

No Checkouts – The Ultimate Self Service
Exploring the service future of visual tracking and behavioral data at work in “cashierless” supermarkets.

Gary Vaynerchuck Schools us on Social Media
Insights about the usage of social networks by companies, based on an excerpt from the book, #AskGaryVee.

How to Regain Trust When You’ve Failed Your Customer…Again
Advice on service recovery in the special case of “double deviation”.