ServiceFriday: Interesting Reads for Service and Beyond

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

This Week’s ServiceFriday Posts: June 14, 2019

Services is an Effective Model for Bringing Products to Lowest Income Populations

Group Think – How Customers Influence Each Other in Service Failure Scenarios

When Success Does Not Predict Success: Barriers to Innovation