ServiceFriday: Interesting Reads for Service and Beyond

Center for Services Leadership

June 21, 2019

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

This Week’s ServiceFriday Posts: June 21, 2019

The Downside of Beauty: Server Attractiveness and the Taste of Your Food
How perceived beauty influences a taste perception on customers in a food service setting.

Which Customers Award More Five Star Reviews?
The ways in which online reviews and social media recommendations impact customer service.

Building Customer Engagement Through Conscious Capitalism
Explores the principals of conscious capitalism and the ways in which this philosophy contributes to the betterment of customer experience and service.