ServiceFriday: Interesting Reads for Service and Beyond

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

ServiceFriday Posts for September 20, 2019

Speaking vs. Writing – Which Word-of-Mouth is Better?”
The studies presented in this article indicate the improvement in brand loyalty with customers who spread word-of-mouth via speaking as opposed to writing online.

Balancing New Technologies and Customer Value
This article looks at the importance of successfully balancing technological innovations and keeping customers happy.

Climate Change Services – Investing in our Environment and Businesses
This article examines the market demand for climate change services and the importance of businesses investing in them.