ServiceFriday: Interesting Reads for Service and Beyond

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

This Week’s ServiceFriday Posts: April 5, 2019

The Double Edged Sword of Customer Loyalty Programs
An examination of different loyalty programs and their positive/negative effects.

Easy Read, Better Feed: Content Readability and User Engagement
Research into the relationship between the readability of social media content and the engagement of online users.

Let’s Share – The Trend of Millennials Using Shared Services
The influences of the ways in which emerging adults participate in the sharing economy.