ServiceFriday: Interesting Reads for Service and Beyond

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

 

This Week’s ServiceFriday Posts: April 12, 2019

Digital Twin Technology – Predictions for the Future
Digital twin technology and simulation: Benefits, usage, and predictions.

Join Us! How Customers Can Become Loyal Members
Modeling the customer journey for membership services.

Maybe It Was Me – How Word of Mouth Informs Customer Experience
The function of one-on-one conversations on positive and negative opinions of products and services.