ServiceFriday: Interesting Reads for Service and Beyond

Welcome to the CSL’s “ServiceFriday”. Each Friday we post three summaries from some of our favorite sources from research literature, news articles, blogs, and more. The posts are curated to cover topics that are interesting, relevant, and thought provoking in the realm of service, business, education, and beyond. If you like our blog and posts, we’d also love it if you’d share with your networks!

 

This Week’s ServiceFriday Posts: April 19, 2019

Winning Online Shoppers’ Trust With Signs of Quality
What effects do an organization’s quality signals have on your customers’ perceptions?

Will You Stay If We Pay?
How to effectively utilize financial compensation after a service failure.

Why Asking for Positive Customer Feedback Is Essential
Developing a deeper understanding of the value of examining positive customer feedback.