ServiceFriday: Interesting Reads for Service and Beyond

This week we are doing something a little different for ServiceFriday. We are featuring the top three blog posts from the CSL that deliver relevant and compelling content for service science. The posts consist of a case study on branding and service experience, an article on customer co-creation, and a webinar on leveraging data and analytics and its impact on the service organization. 

This Week’s ServiceFriday Posts: May 10, 2019

Proctor & Gamble’s Tide Dry Cleaners: Leveraging the Brand to Provide a “WOW” Experience

The Moment of Truth: A Co-Creation Perspective

Webinar: Driving Business Value from Digital Transformation