BAC Building - Location of CSL

Services Leadership Institute

“The exposure to the speakers and having access to their expertise has been beneficial. Each of them is an expert in different areas of service… I am coming out with a larger appreciation of service and how it applies to what I do.” – Stacy Polonicoff, Sr. Manager of Client Solutions, The Co-operators


 “The high caliber of individuals who attended the event this year allowed for many conversations centering on real world experiences. It was great to learn from professionals in other service industries.” – Karen Johnston, Contact Center Director, The Lighthouse for the Blind, Inc.


 “My role at State Farm is to recruit potential employees. A large aspect of my work is focusing on the applicant experience… the employment brand is very important. All of the information discussed at SLI pertains to what State Farm is currently working on.” – Kevin Cote, Recruiting Manager, State Farm.


 “Blueprinting was new to me. That exercise was a great team exercise that I can get people back at Cox involved in. I loved the process.” – Katherine Jimenez, Customer Care Manager, Cox Communications.