The CSL has partnered with the most renowned faculty with expertise in the field of service and leadership. These faculty will provide their insights into how to apply what you learn to a unique service challenge. You will come away with an action plan for that process, as well as with new tools to apply to any service process you need to create or rethink. We also provide an executive coach that works closely with you and your teams to guide you through the learning each day.
Sterling Bone
Professor of Marketing
Jon M. Huntsman School of Business
Utah State University
John Thomas (JT) Dietrich, MBA
Lecturer of Sales and Marketing
W. P. Carey School of Business
Arizona State University
Lance Bettencourt, Ph.D.
Associate Professor of Professional Practice,
Texas Christian University
Thomas Hollmann, Ph.D.
Clinical Associate Professor of Marketing
Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University
Felicia Morgan, PhD
Associate Professor of Marketing
College of Business
University of West Florida
Doug Olsen, Ph.D.
Associate Professor of Marketing
Department of Marketing
W. P. Carey School of Business
Arizona State University
Gwen Ortmeyer, Ph.D.
Independent Consultant
Service Process and Innovation Sprint Executive Coach
Clay Voorhees, Ph.D
Professor Morris Mayer Endowed Teaching Excellence in Marketing
University of Alabama
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As an added benefit to signing up to our mailing list, you will gain exclusive access to our “Services Blueprinting Toolkit,” a versatile technique for service and innovation.
Center for Services Leadership
W. P. Carey School of Business
PO Box 872106
Tempe, AZ 85287-2106