Service Process & Innovation Sprint Faculty

The CSL has partnered with the most renowned faculty with expertise in the field of service and leadership. These faculty will provide their insights into how to apply what you learn to a unique service challenge. You will come away with an action plan for that process, as well as with new tools to apply to any service process you need to create or rethink. We also provide an executive coach that works closely with you and your teams to guide you through the learning each day.

Sterling Bone

Sterling Bone
Professor of Marketing
Jon M. Huntsman School of Business
Utah State University

John Thomas (JT) Dietrich

John Thomas (JT) Dietrich, MBA
Lecturer of Sales and Marketing
W. P. Carey School of Business
Arizona State University

Lance Bettencourt

Lance Bettencourt, Ph.D.
Associate Professor of Professional Practice,
Texas Christian University

Thomas Hollmann

Thomas Hollmann, Ph.D.
Clinical Associate Professor of Marketing
Executive Director, Center for Services Leadership
W. P. Carey School of Business
Arizona State University


Felicia Morgan, PhD
Associate Professor of Marketing
College of Business
University of West Florida

Doug Olsen, Ph.D.
Associate Professor of Marketing
Department of Marketing
W. P. Carey School of Business
Arizona State University

Gwen Ortmeyer, Ph.D.
Independent Consultant
Service Process and Innovation Sprint Executive Coach

Clay Voorhees Headshot

Clay Voorhees, Ph.D
Professor Morris Mayer Endowed Teaching Excellence in Marketing
University of Alabama


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Contact Us

Center for Services Leadership
W. P. Carey School of Business
Arizona State University

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