Upcoming Events


The Strategic Services Institute

October 28 - 31, 2024

McCord Hall, W. P. Carey School of Business

The Strategic Service Institute is geared toward managers responsible for the implementation of service strategies such as satisfaction programs or managing service teams. Participants will come away with an understanding of service delivery and execution as well as a deeper, more strategic comprehension of how to strategically advance service leadership within their organization.

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Service Process and Innovation Sprint - Live Online Program

Please email csl@asu.edu for upcoming information.

W. P. Carey School of Business

Sprint is an online and live interactive working session with top university faculty to address your organization’s need to upgrade, fix, or design your service offerings and processes. You will meet with your faculty, team, and classmates live on Zoom for two hours daily, Monday through Friday. Structured networking time with participants outside of your company will give you new insights into your service challenges. All teams will have scheduled sessions with our Executive Coach to provide input into your progress and help you problem solve.

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Past CSL Events:


 

Compete Through Service Symposium

October 25 @ 1:00 pm - October 27 @ 5:00 pm, 2023

The Memorial Union

The annual Compete Through Service Symposium is the only conference of its kind that brings the most innovative minds in business and engaging academic thought leaders together to advance the science of service. It is where you will experience in-depth education specifically designed to help you face the challenges of competing and profiting through service. 

Find out more

 

Service Process and Innovation Sprint - Live Online Program

June 19  -  June 23, 2023

W. P. Carey School of Business

Sprint is an online and live interactive working session with top university faculty to address your organization’s need to upgrade, fix, or design your service offerings and processes. You will meet with your faculty, team, and classmates live on Zoom for two hours daily, Monday through Friday. Structured networking time with participants outside of your company will give you new insights into your service challenges. All teams will have scheduled sessions with our Executive Coach to provide input into your progress and help you problem solve.

Find out more

 

Stay Connected

Free Services Toolkit and Stay Connected

We welcome you to sign up to receive the latest news and updates from the CSL.

As an added benefit to signing up to our mailing list, you will gain exclusive access to our “Services Blueprinting Toolkit,” a versatile technique for service and innovation.

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Contact Us

Center for Services Leadership
W. P. Carey School of Business
Arizona State University

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