Research Awards

CSL Leading Edge Service Research Award

The CSL Leading Edge Service Research Award was established in 2013. The award is aimed to advance service research by providing funding to research projects that have the potential to make theoretical contributions to the service field and produce impactful business knowledge and/or understanding of societal welfare related to service. The award is open to applications from CSL Faculty Network members. Applications are accepted on a rolling basis while the funds are available. The following projects were selected for funding by the Center for Services Leadership through the Center’s Leading Edge Service Research Award.

Project Title: Drivers and Consequences of Customer Relational Benefits: A Meta-Analysis

Dwayne D. Gremler, Bowling Green State University, USA
Elisabeth C. Brüggen, Maastricht University, The Netherlands
Yves Van Vaerenbergh, KU Leuven - University of Leuven, Belgium
Kevin P. Gwinner, Kansas State University, USA

Project Title: The Delivery of Bad News to Customers in Service Encounters

Dwayne D. Gremler, Bowling Green State University, USA
Dominique Greer, Queensland University of Technology, Australia
Cecile Delcourt, HEC-Management School of the University of Liege, Belgium

Project Title: Transformational Relationship Events

Colleen Harmeling, Florida State University, USA
Robert Palmatier, University of Washington, USA
Mark B. Houston, Texas A&M University, USA

Project Title: Contracting in Service Outsourcing Triads: An Optimization Perspective (Co-sponsored with CAPS Research)

Mei Li, Michigan State University, USA
John Fowler, Arizona State University, USA
Thomas Choi, Arizona State University, USA

Project Title: The Role of the Recruitment Brand in Service Firms’ Performance

Michael Wiles, Arizona State University, USA
Sascha Raithel, Freie Universität Berlin, Germany

Project Title: What drives the drivers of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfaction

Crina Tarasi, Central Michigan University, USA
Ruth Bolton, Arizona State University, USA
Anders Gustafsson, Karlstad University, Sweden
Lars Witell, Karlstad University, Sweden

CSL Summer Research Grants

The Center for Services Leadership awards research grants to faculty of W. P. Carey School of Business who are doing research on priority topics in service research. Projects supported by the grant in 2016 included (in alphabetical order):

“Online Monitoring and Contract Choice in an Online Labor Market” by Bin Gu, Department of Information Systems, W. P. Carey School of Business, ASU
“Responsibilization in Expert Services and Consumer Well-Being: A Role Theory Perspective” by Laurie Anderson, Department of Marketing, W. P. Carey School of Business, ASU

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