Announcement – Enrollment for the Certificate in Service Experience Management is now open on ASU’s Continuing Education website!
Register Here: courses.cpe.asu.edu/browse/csl/certificate-service-experience-management In most service industries, all competitors are technically competent - what differentiates and makes the difference as to why customers choose a service provider often comes down to customer experience.
The W. P. Carey Certificate in Service Experience Management will put you on the cutting edge of knowledge and practice in services leadership. By completing the certificate program, you will have learned what you need to know to compete effectively in the service marketplace today.
Each course in the certificate program is designed to teach a specific skill or set of practices that will lead to success for your organization, whether it be blueprinting a new service or figuring out why there seems to be a gap in quality.
How long will it take me to complete the certificate?
The courses are self paced. The amount of time it takes to complete the certificate is dependent on the pace of the learner. Courses can be completed at a pace that best meets the learner's needs, schedule, and goals.
For additional questions, please feel free to contact the CSL at 480-965-6201 or csl@asu.edu.
We welcome you to sign up to receive the latest news and updates from the CSL.
As an added benefit to signing up to our mailing list, you will gain exclusive access to our “Services Blueprinting Toolkit,” a versatile technique for service and innovation.
Center for Services Leadership
W. P. Carey School of Business
Arizona State University