Course Description
Learn to identify important moments of truth when working with customers and how to profit from service recovery.
Participants Will Be Able To
- Learn methods for building trust and rapport with customers
- Discover strategies for actively listening to customers
- Acquire tactics for dealing with difficult customers
- Learn the steps to profitable service recovery and best practices for applying them
- Discover why service recovery is important to organizations
Who Should Take This Course
People who regularly interact with customers; front line employees who are responsible for ensuring positive interactions with the customer. This course is especially recommended for employees from organizations who are responsible for delivering consistent service in multiple locations.
Course Pricing
$299 for the single course, $1075 to complete the four courses to acquire the Certificate in Service Experience Management. NEW COURSE REGISTRATION IS COMING SOON
Contact Us
Center for Services Leadership W. P. Carey School of Business Phone: 480-965-6201 Fax: 480-965-2180 csl@asu.edu