The Center for Services Leadership conducts company-specific educational programs for any organization who is looking to strengthen . From online programs, half-day workshops to multi-day seminars, we work closely with the organization to diagnose specific challenges and offer strategic solutions. The CSL team and faculty partners with companies to provide thought-provoking sessions and orchestrate interactive team-based applications to meet specific needs.
Options for Custom Course Delivery:
Online Courses: We work with organizations to customize online courses specifically tailored to a company’s needs. These sessions can be structured in a variety of ways to meet specific objectives. Custom programs are an excellent opportunity for organizations to effectively deliver services knowledge to employees around the world on a scale that has never been offered before. We are also able to design a custom certificate in service leadership for companies.
Custom In-Person Courses: The CSL works closely with a company and its key associates to diagnose and understand the specific challenges and opportunities around service leadership, and offer strategic solutions. The CSL’s research faculty partners with companies to provide thought-provoking sessions and orchestrate interactive team-based applications to meet specific needs. The format is tailored specifically to the company’s learning objectives and can range from one day to a multi-day format.
Possible Topics and Modules: The CSL can tailor a range of topics for a company’s specific needs and issues including, but not limited to the following: Service Blueprinting; Customer Loyalty and Retention; Best Practices in Service Recovery; Delivering Service Excellence and the GAPS Model; Hearing the Voice of the Customer; Change Management for Service Organizations; Innovation in Service Centric Organizations; Leveraging Technology and Brand Reputation to Move from Products to Services; Branded Service Experiences.
What Does it Cost: Pricing varies according to the level of customization and program length.
How do I get Started?
For more information on CSL custom online education programs contact the CSL via email at csl@asu.edu and specifically mention your interest in the CSL developing a custom program for your organization.
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Center for Services Leadership
W. P. Carey School of Business
Arizona State University