Customized Programs

The Center for Services Leadership conducts custom educational programs suited to the needs of your company. It is the perfect opportunity for any organization who is looking to strengthen service leadership and problem-solving internally. If you are looking for a tailored service training program, this is the place for you. From online programs, half-day workshops to multi-day seminars, we work closely with your organization to diagnose specific challenges and offer strategic solutions. Our goal is to help companies deliver world-class service through interactive, role-specific training. From retail to B2B— our custom training will help drive loyalty and repeat business in your industry.

Options for Custom Course Delivery:

Online Courses: We work with organizations to customize online courses specifically tailored to fit your company’s needs. If your organization is looking for customer service workshops for remote teams, or your team requires more flexibility. These sessions can be structured in a variety of ways to meet specific objectives, whether that be course topics, or the duration of the course. Custom programs are an excellent opportunity for organizations to effectively deliver services knowledge to employees around the world on a scale that has never been offered before. A custom certificate in service leadership is available for companies completing a course.

• Custom In-Person Courses: The CSL works closely with a company and its key associates to diagnose and understand the specific challenges and opportunities around service leadership to create an interactive team-based service training program. The CSL’s research faculty will partner with companies to provide thought-provoking sessions and orchestrate interactive team-based applications to meet specific needs. The format is tailored specifically to the company’s learning objectives and can range from one day to a multi-day format.

Possible Topics and Modules: The CSL can tailor a range of topics for a company’s specific needs and issues including, but not limited to the following

What Does it Cost: Pricing varies according to the level of customization and program length.

How do I get Started?

For more information on CSL custom online education programs contact the CSL via email at csl@asu.edu and specifically mention your interest in the CSL developing a custom program for your organization.