Compete Through Service Symposium

Service leaders sharing best practices to maximize competitive advantage

CTS Symposium Overview

The Compete Through Service Symposium (CTS) provides tools for executives, managers, and leaders across the organization. We look forward to you joining us for the premier, university led learning experience helping business leaders compete through the strategic use of service and an unrelenting focus on the customer. The Symposium inspires and equips leaders to create or enhance:

  • New and innovative services
  • A culture characterized by a customer-centric focus, employee and customer loyalty, and service excellence with the goals of increasing sustainable competitive advantage and profits
  • Exemplary, “out-of-the-box” customer service
  • Value-added, revenue-producing services
  • Underlying all … a focus on the customer


Compete Through Service Symposium Highlights


Call for Speakers

Do you have speaker ideas or a speaker recommendation for our next Symposium? We’d love to hear from you!  Please click on the link below to fill out the form and we will be in touch regarding future speaking availability.

Submit Ideas   Speaker FAQ

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As an added benefit to signing up to our mailing list, you will gain exclusive access to our “Services Blueprinting Toolkit,” a versatile technique for service and innovation.

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Contact Us

Center for Services Leadership
W. P. Carey School of Business
Arizona State University

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