Jeffrey Meyer, Bowling Green State University
Dwayne D. Gremler, Bowling Green State University
Jens Hogreve, Catholic University of Eichstaett-Ingolstadt, Germany
Blog Posts
Do Service Guarantees Guarantee Greater Market Value?
Inclusive Service Innovation through Solution-Based Business Models at the Base of the Pyramid
Javier Reynoso, EGADE Business School – Monterrey Institute of Technology
Jay Kandampully, Ohio State University
Xiucheng Fan, Fudan University
Hanna Paulose, Ohio State University
25th Annual Compete Through Service Symposium Recap in Pictures
Compete through Service Symposium is an annual event hosted by the Center for Services Leadership at W. P. Carey School of Business, ASU. It brings insights from inspirational business and academic thought leaders on competing profitably through service.
Evaluating Information Diffusion Speed and Its Determinants in Social Media Networks During Humanitarian Crises (New)
Eunae Yoo, Arizona State University
William Rand, University of Maryland
Mahyar Eftekhar, Arizona State University
Elliot Rabinovich, Arizona State University
Servitization, Service Infusion and Solutions
- Adopting a Service Logic in Manufacturing: Conceptual Foundation and Metrics for Mutual Value Creation * (Christian Grönroos, Pekka Helle)
Service Branding and Selling
- Branded Service Encounters: Strategically Aligning Employee Behavior With the Brand Positioning (Nancy J. Sirianni, Mary Jo Bitner, Stephen W.
Service Innovation: A Service-Dominant (S-D) Logic Perspective
Robert F. Lusch, University of Arizona
Satish Nambisan, University of Wisconsin-Milwaukee
Alleviating Service Customers’ Crowding Perception: Roles of Incidental Similarity and Its Valence and Importance (New)
Lili Wenli Zou, University of Hong Kong
Chi Kin (Bennett) Yim, University of Hong Kong
Echo Wen Wan, University of Hong Kong
Encouraging Existing Customers to Switch to Self-Service Technologies: Put a Little Fun in Their Lives
James M. Curran, University of South Florida
Matthew L. Meuter, California State University
Meet the Center for Services Leadership Team
To kick off the 2014 Compete Through Service symposium, we would like to introduce you to our team. We look forward to connecting with you this week at the symposium!
Meet Mary Jo Bitner:
Is The Cue ‘In Stock’ Always Effective? Inventory Information Disclosure Tactics to Leverage Stockout Risk
Tolga Aydinliyim, Baruch College, CUNY
Michael S. Pangburn, University of Oregon
Elliot Rabinovich, Arizona State University
Min Choi, Arizona State University
The Role of the Recruitment Brand On Service Firms’ Performance
Michael A. Wiles, Arizona State University
Sascha Raithel, Freie Universität Berlin
Profiting from Service Failure and Recovery
Michael J. Howley, Jr., Drexel University
Cheryl Burke Jarvis, Southern Illinois University
Stephen W. Brown, Arizona State University
James Ward, Arizona State University
The forgotten asset – the crucial role of the employee in delivering great Customer Experience (CX)
The employee, the forgotten asset? Forgotten is a day and age when the consumer calls the shots and consumer to consumer (C2C) interactions seemingly rule the business world (Klaus 2013a; 2013b)?
Developing service research – paving the way to transdisciplinary research
Anders Gustafsson, Karlstad University
Claes Högström, Karlstad University
Zoe Radnor, Loughborough University
Margareta Friman, Karlstad University
Kristina Heinonen, Hanken School of Economics
Elina Jaakkola, Turku School of Economics,
Drivers and Outcomes of Adoption of Open Standards Information Systems in High-Technology Supply Chains
Anníbal C. Sodero*, University of Arkansas
Elliot Rabinovich, Arizona State University
Rajiv K. Sinha, Arizona State University
Co-Production: a Fear-Weather Syndrome?
Tor W. Andreassen, Karlstad University
Anders Gustafsson, Karlstad University
Heiko Gebauer, University of St.Gallen