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W. P. Carey School of Business
Center for Services Leadership
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  1. Home
  2. Blog
Blog Post 1
RESEARCH & INSIGHTS

Delivering Bad News to Customers: The Roles of Employee Emotional and Technical Competencies in Emotionally Charged Service Encounters

Date: January 29, 2024
Author: The CSL

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Blog Post 2
EXECUTIVE EDUCATION

Service Ecosystems: a Relevant Systems Perspective for Marketing

 
 
 
Date: January 24, 2024
Author: The CSL

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Blog Post 3
INDUSTRY TRENDS

Using Data to Look Out for Customers

 
 
 
 
Date: February 19, 2021
Author: The CSL

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Tags

Academic Research
Customer Experience
Employee & Culture
Service Innovation & Design
AI & Emerging Technology
B2B & Business Strategy
Healthcare & Social Impact
Customer Feedback & Complaints
Consumer Behavior & Psychology
Marketing & Branding
Service Failure & Recovery
Digital & Self-Service Technology
CSL News & Events
Interesting Reads

All Blog Posts

HR manager and prospective employee

Delivering Bad News to Customers: The Roles of Employee Emotional and Technical Competencies in Emotionally Charged Service Encounters

Books and iPad on desk

Service Ecosystems: a Relevant Systems Perspective for Marketing

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Using Data to Look Out for Customers

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Service in a Time of Rapid Change: Edward Jones – Keeping it Personal One Client at a Time

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Service In A Time of Rapid Change: Innovate Through Crisis

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Service In a Time of Rapid Change: Another Cost, or Competitive Advantage?

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​​Service in a Time of Rapid Change: Reaching a Turning Point – Reset or Adjust

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Service in A Time of Rapid Change: Diligent Listening – Understand Your Customers’ Challenge

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Service In a Time of Rapid Change: The New Distributed Workforce – How to Help Employees Stay Focused and Fresh

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Service in a Time of Rapid Change: Trust and Empathy During Crisis

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