This collection of abstracts is representative of current and recently published research being conducted by the CSL Faculty Network. This is not an exhaustive collection of all the research being done. This list will continue to grow and become more dynamic throughout the year as contributions are added. The collection of abstracts is organized around themes identified in the "Moving Forward and Making a Difference: Research Priorities for the Science of Service" article in the Journal of Service Research, Feb 2010, and the Research Priorities CSL Business Report. Each section below contains the relevant abstracts.
We welcome you to sign up to receive the latest news and updates from the CSL.
As an added benefit to signing up to our mailing list, you will gain exclusive access to our “Services Blueprinting Toolkit,” a versatile technique for service and innovation.
Center for Services Leadership
W. P. Carey School of Business
PO Box 872106
Tempe, AZ 85287-2106