Service Thought Pieces
The CSL
January 8, 2014
An Interdisciplinary Perspective On It Services Management and Service Science (Indranil Bardhan, Haluk Demirkan, P. K. Kannan, Robert J. Kauffman, Ryan Sougstad)
Conducting Service Research That Matters (Anders Gustafsson, Lerzan Aksoy, Michael K. Brady, Janet R. McColl-Kennedy, Nancy J. Sirianni, Lars Witell, Nancy V. Wünderlich)
Developing Service Research – Paving the Way to Transdisciplinary Research (Anders Gustafsson, Claes Högström, Zoe Radnor, Margareta Friman, Kristina Heinonen, Elina Jaakkola, Cristina Mele)
Enhancing Theory Development In Service Research (Roderick J. Brodie, Anders Gustafsson)
Learning From Nature: Lessons On Adapting Service Systems In an Uncertain and Complex World (Robert F. Lusch, Rafe Sagarin, Richard Zang)
Managing With a Service Perspective (Charles R. Greer, Robert F. Lusch, Stephen L. Vargo)
Moving Forward and Making a Difference: Research Priorities For the Science of Service (Amy L. Ostrom, Mary Jo Bitner, Stephen W. Brown, Kevin A. Burkhard, Michael Goul, Vicki Smith-Daniels, Haluk Demirkan, Elliot Rabinovich)
Paradigms In Service Research (Bård Tronvoll, Stephen W. Brown, Dwayne Gremler, Bo Edvardsson)
Service-Centric Accounting (SCA) (Stephen J. Lusch, Robert F. Lusch)
Service Ecosystems: a Relevant Systems Perspective For Marketing (Robert F. Lusch, Melissa Akaka, Stephen L. Vargo)
Service Logic: Understanding and Implementing the Service Perspective On Business and Marketing From a Management Point of View (Christian Grönroos, Johanna Gummerus, Annika Ravald, Päivi Voima
Service-Oriented Technology and Management: Perspectives On Research and Practice For the Coming Decade (Haluk Demirkan, Robert J. Kauffman, Jamshid A. Vayghan, Hans-Georg Fill, Dimitris Karagiannis, Paul P. Maglio)
Service Research In Health Care: Positively Impacting Lives (Tracey S. Danaher, Andrew S. Gallan)
Service Research Priorities In a Rapidly Changing Context (Amy L. Ostrom, A. Parasuraman, David E. Bowen, Lia Patrício, Christopher A. Voss)
Systems Thinking: a Service Science Perspective (Haluk Demirkan, Jim Spohrer)
The Service Imperative* (Mary Jo Bitner, Stephen W. Brown)
Understanding Service Systems and Operations: a Closer Look At the Minority Reports (James C. Spohrer, Haluk Demirkan)
Understanding Value Co-Creations and Service Innovations In Time & Space Complexity: the Abstract-Entity-Interaction-Outcome-Universals (Aeiou) Theory (Haluk Demirkan, Jim Spohrer)