| Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter? |
|
| Opportunities for Innovation in the Delivery of Retail Interactive Services |
|
| People as Virtual Products: Analyzing Human Exchanges on Craigslist and Gumtree.Com |
|
| How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service (New) |
|
| What You Need to Know When Migrating your Customers to Digital Channels |
|
| Unlimited Shelf Space In Internet Supply Chains: Treasure Trove Or Wasteland?* |
|
| Self Service and Inter-Customer Interactions: Blame Attribution, Responsibility Assignment, Perceived Service Quality and Repeat Purchasing Intentions |
|
| Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions |
|
| Evaluating Information Diffusion Speed and Its Determinants in Social Media Networks During Humanitarian Crises (New) |
|
| Encouraging Existing Customers to Switch to Self-Service Technologies: Put a Little Fun in Their Lives |
|
