Service Networks and Value Chains

• A Multidisciplinary Design Model For New Service Offering Transfers and Internal Integration In Retail Chain Services: a Research Agenda* (Aleda V. Roth, Jeff Shockley)

• Assessing Markups, Service Quality, and Product Attributes In Music Cds’ Internet Retailing (Elliot Rabinovich, Arnold Maltz, Rajiv Sinha)

• Coordination Strategies In a Saas Supply Chain (Haluk Demirkan, Hsing K. Cheng, Subhajyoti Bandyopadhyay)

• Customer Use of Virtual Channels In Multichannel Services: Does Type of Activity Matter? (Rui Sousa, Marlene Amorim, Elliot Rabinovich, Anníbal C. Sodero)

• Drivers and Outcomes of Adoption of Open Standards Information Systems In High-Technology Supply Chains (Anníbal Sodero, Elliot Rabinovich, Rajiv Sinha)

• Investigating the Effects of Daily Inventory Record Inaccuracy In Multichannel Retailing (Thomas Kull, Mark Barratt, Anníbal Sodero, Elliot Rabinovich)

• Is the Cue ‘In Stock’ Always Effective? Inventory Information Disclosure Tactics to Leverage Stockout Risk (Tolga Aydinliyim, Michael Pangburn, Elliot Rabinovich, Min Choi)

• Operational Determinants of Product Returns In Internet Retailing – the Role of Physical Distribution Services (Shashank Rao, Elliot Rabinovich)

• Self-Service Operations At Retail Stores: the Role of Inter-Customer Interactions (Mei Li, Thomas Choi, Elliot Rabinovich, Aaron Crawford)

• Shareholder Value Implications of Service Failures In Triads: the Case of Customer Information Security Breaches (Sachin Modi, Michael A. Wiles, and Saurabh Mishra)

• Taking Value-Networks to the Cloud Services: Security Services, Semantics and Service Level Agreements (Haluk Demirkan, Michael Goul)

• The Service Network Experience: Customer Evaluations of Performance and Brand Image (Felicia N. Morgan, Mary Jo Bitner, Amy L. Ostrom)

• Transformative Service Networks: a Conceptual Model of Cocreated Value As Health and Well-Being (Hulda G. Black, Andrew S. Gallan)

• Unlimited Shelf Space In Internet Supply Chains: Treasure Trove Or Wasteland?* (Elliot Rabinovich, Rajiv Sinha, Timothy Laseter)