| Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade |
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| Service-Oriented Methodology for Systems Development |
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| When Technology Gets in the Way of Customer Service |
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| Dynamic Effects of Social Influence and Direct Marketing on the Adoption of High-Technology Products |
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| Using Text Mining for Customer Feedback |
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| An interdisciplinary perspective on IT services management and service science |
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| A Service-Oriented Web Application Framework |
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| A Value-Based Information Technology Services Pricing Strategies |
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| Leveraging the Capabilities of Service-Oriented Decision Support Systems: Putting Analytics and Big Data in Cloud |
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| High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services |
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