RESEARCH & INSIGHTS
Delivering Bad News to Customers: The Roles of Employee Emotional and Technical Competencies in Emotionally Charged Service Encounters
Date: January 29, 2024
Author: The CSL
EXECUTIVE EDUCATION
Service Ecosystems: a Relevant Systems Perspective for Marketing
Date: January 24, 2024
Author: The CSL
INDUSTRY TRENDS
Using Data to Look Out for Customers
Date: February 19, 2021
Author: The CSL
