| ServiceFriday: Less Promotion Creates Higher Profits |
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| ServiceFriday: Customers – Your Most Valued Resource in Innovation |
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| ServiceFriday: Keeping Customers Happy in a Rapidly Changing Service Industry |
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| ServiceFriday: Not What I Paid For – How Trustworthy are Online Sellers |
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| ServiceFriday: Confidence is Key – The Uncertain Consumer and Attribute Alignment |
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| ServiceFriday: One Size Doesn’t Fit All – Assortment Size’s Effect on Product Valuation |
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| ServiceFriday: Fee vs. Free – What Consumers Really Like |
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| ServiceFriday: Should You Hand Write Messages to Customers? Yes! |
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| ServiceFriday: How to Attract Customer Attention in a Digital Age |
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| ServiceFriday: And the Service Innovation Award for Best Actor Goes To… |
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