| Providing a #WinningExperience for the Digital Customer |
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| It’s All Relative: How Customer-Perceived Competitive Advantage Influences Referral Intentions. Marketing Letters |
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| Decoding Customer-Firm Relationships: How Attachment Styles Help Explain Customers’ Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth |
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| Customer Experience Modeling: From Customer Experience to Service Design |
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| Employee Emotional Competence: Construct Conceptualization and Validation of a Customer- Based Measure |
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| Decoding Customer-Firm Relationships: How Attachment Styles Help Explain Customers’ Preferences For Closeness, Repurchase Intentions, and Changes In Relationship Breadth |
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| Selective Halo Effects Arising from Improving the Interpersonal Skills of Frontline Employees |
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| Drivers of Customers’ Service Experiences, a Study In the Restaurant Industry |
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| A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Quality |
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| Putting Customers at Ease: The Patient’s Point of View |
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