| ServiceFriday: Communicating with Customers: Are You Using the Best Method? |
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| Remember What Your Mother Used to Say: Share, Trust, and Play Nice |
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| New CSL White Paper – Customer Success in the Age of Data |
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| Customers to Companies: Just “OK” Service isn’t Good Enough – Interview with Dr. Mary Jo Bitner |
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| Ride Along: How Uber Engineers the Customer Experience |
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| Procter & Gamble’s Tide Dry Cleaners Case: Leveraging the Brand to Provide a “WOW” Experience |
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| Customer Misbehavior in the Collaborative Economy: Is It Contagious or Not? |
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| The Moment of Truth: A Co-creation Perspective |
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| Bringing Brands to Life |
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| Delivering an Effortless Customer Experience |
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