| Interview with Dr. Joy Field, Author of Designing Service Processes to Unlock Value |
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| Top Echelon: Journal of Service Research |
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| Mary Jo Bitner and Stephen Brown Receive Grönroos Award 2017 |
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| The CSL Continues to be at the Vanguard of Service Education with the Groundbreaking Strategic Service Institute |
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| Congratulations to the Winners of 2017 Young Scholar Research Competition |
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| Join the CSL for our Strategic Service Institute |
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| Compete Through Service Symposium 2016: Recap in Pictures |
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| Branding Your Customer Experience – 2016 Compete Through Service Symposium Theme |
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| CSL Leads a Conversation on Leveraging Big Data & Analytics for Service Innovation and Growth at ISBM Academic Conference |
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| Service Excellence: Creating Customer Experiences that Build Relationships. Interview with Dr. Ruth Bolton |
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